Effective Date: 1 January 2025
This Refund Policy explains the terms and conditions for refunds, returns, and cancellations for services and products provided by SemidBrais Professional Equipment ("we," "us," or "our"). This policy applies to both equipment rentals and equipment purchases.
By using our services or purchasing our products, you agree to the terms outlined in this Refund Policy.
Rental bookings may be cancelled according to the following schedule:
| Cancellation Timeframe | Refund Amount |
|---|---|
| More than 14 days before rental start date | 100% deposit refund |
| 7-14 days before rental start date | 50% deposit refund |
| Less than 7 days before rental start date | No refund |
| After rental period has commenced | No refund |
To cancel a rental booking, you must:
Cancellations are effective from the date we receive your written notice, not the date you send it.
Changes to existing rental bookings are subject to:
If you return equipment before the end of your agreed rental period, refunds are not provided for unused rental days. The full rental period charge applies regardless of actual usage duration.
Exception: If equipment develops a fault that we cannot resolve or replace within 24 hours, a pro-rata refund will be issued for the affected period.
In rare circumstances, we may need to cancel a rental booking due to:
If we cancel your booking, you will receive:
Our liability is limited to refunding payments made. We are not responsible for consequential losses arising from rental cancellations.
In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel a purchase of goods within 14 days of receipt without giving any reason.
You may cancel a purchase within 14 calendar days from the date you (or a third party nominated by you) receive the goods. To exercise your right of cancellation, you must notify us of your decision to cancel by:
Your notice must clearly state your intention to cancel the purchase and include:
If you cancel a purchase, you must return the equipment to us without undue delay and within 14 days of notifying us of cancellation.
Return Requirements:
Return Shipping:
Once we receive and inspect returned equipment, we will process your refund within 14 days. Refunds will be issued using the same payment method used for the original purchase.
The refund amount includes:
The refund does not include:
If equipment arrives faulty or damaged, you must:
For faulty or damaged items, we will:
If you receive incorrect equipment, contact us immediately. We will:
The following items cannot be returned unless faulty:
All new equipment sold includes the manufacturer's warranty. Warranty terms vary by manufacturer and product. Warranty coverage includes:
Warranty claims must be directed to the manufacturer according to their specific procedures. We will assist with warranty claims by providing:
Certified pre-owned equipment is sold with a 90-day warranty covering:
Pre-owned equipment warranty does not cover:
Rental deposits are refundable upon satisfactory return of equipment. Deposits will be refunded within 5-7 business days after equipment return, subject to inspection.
Full Deposit Refund:
Deposits may be reduced or withheld for:
If deposit deductions are necessary, we will provide:
Refund processing times vary depending on payment method and circumstances:
| Refund Type | Processing Time |
|---|---|
| Rental cancellation (14+ days notice) | 5-7 business days |
| Purchase return (approved) | 14 days from receipt of returned item |
| Rental deposit return | 5-7 business days after equipment return |
| Faulty equipment refund | 14 days from receipt of returned item |
| SemidBrais-initiated cancellation | 5-7 business days |
Please note that additional time may be required for your bank or card issuer to process the refund and credit your account.
Refunds to credit or debit cards are processed to the original card used for payment. If the original card has expired or been replaced, refunds may take longer while your card issuer processes the transaction to your current account.
Refunds via bank transfer require you to provide current account details. Please ensure accuracy as we cannot recover misdirected refunds due to incorrect information.
In the event of circumstances beyond our control (natural disasters, pandemic, government restrictions, etc.), we will work with customers to find reasonable solutions, which may include:
Monthly rental agreements require 30 days' written notice for cancellation. Refunds for cancelled long-term rentals will be processed as follows:
If you are dissatisfied with a refund decision or believe we have not handled your return properly, please:
If you remain dissatisfied after our internal review, you may:
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated effective date. Your continued use of our services after changes constitutes acceptance of the modified policy.
Material changes affecting existing bookings or orders will be communicated directly to affected customers.
For questions about our Refund Policy or to request a refund or return, please contact us:
SemidBrais Professional Equipment
6 Reece Avenue
Lake Edward
CT6 7HL
United Kingdom
Email: [email protected]
Phone: +44 2473 555609
Business Hours:
Monday - Friday: 09:00 - 18:00
Saturday: 10:00 - 14:00
Sunday: Closed
Returns Address:
SemidBrais Professional Equipment
Returns Department
6 Reece Avenue
Lake Edward CT6 7HL
United Kingdom
Company Registration Number: 32814253
Important: This Refund Policy should be read in conjunction with our Terms and Conditions and Privacy Policy. In the event of any conflict, the specific terms in this Refund Policy shall prevail for matters relating to refunds and returns.